LIVE CHAT IMPLEMENTATION

Me:   What features should you look for in a live chat software? You:   Pricing, proactive chat, canned messages, co-browsing, video chat, reports, and analytics.  Me:   Is that all? You:   *Confused* Well, I won’t deny, the features that you just mentioned are inevitable but not enough to ensure the flawlessness of a live chat software. There are a number of other important features that make a chat support more helpful and help you make the most of your live chat implementation. Here’s a list of a few, important features that a business should consider when selecting a live chat software solution. Customization: It’s a no-brainer that technology is prone to advancements. We see new trends evolving every now and then. This further pressurizes the businesses to keep abreast with these changes. Now, if you try to help your customers using a conventional live chat software, you may not really be able to serve them as expected. The reason being, a conventional live c